Astromania Casino Login

To log in to your Astromania Casino account, visit the official website at astromania.com or open the Astromania mobile app. Click the Login button in the top right corner, enter your registered email address and password, then click Log In. You'll be redirected straight to your account dashboard where you can access all games, promotions and account features.

No worries at all - it happens to the best of us. On the Astromania login screen, click the "Forgot Password" link. Enter your registered email address and we'll send you a password reset link. Follow the instructions in the email to set a new password, then log in as normal. If the email doesn't arrive within a few minutes, check your spam folder. If you're still having trouble, contact our 24/7 support team via Live Chat or at [email protected].

There are a few reasons your Astromania account may be locked or blocked: too many failed login attempts, unverified identity (KYC incomplete), multiple accounts detected, a self-exclusion request, or your account being flagged for security review. In all cases, the fastest solution is to contact our support team directly via Live Chat or at [email protected]. Our team operates 24/7 and will investigate your specific situation straight away.

No - Astromania Casino strictly allows only one account per person. Having multiple accounts is a violation of our Terms and Conditions and can result in all accounts being permanently banned and any winnings being voided. If you've accidentally created a duplicate account, or believe your original account was closed in error, please contact our support team to resolve the situation. If you've forgotten your login details for your existing account, use the password reset function rather than creating a new one.

You can change your Astromania Casino password directly from your account settings once you're logged in. Navigate to your account profile and look for the security or password settings section. For changing your registered email address, you'll need to contact our support team via Live Chat or at [email protected], as email changes require identity verification for security purposes.

Astromania Casino may request identity verification (KYC - Know Your Customer) as part of our security and regulatory compliance obligations. This is standard practice for all licensed online casinos and is required under anti-money laundering (AML) regulations. You'll typically be asked to verify your identity before making your first withdrawal, or if we detect unusual activity on your account. Verification requires a valid government-issued photo ID and proof of address. The process usually takes 24-48 hours. See our full verification guide for detailed instructions.

Yes, absolutely! You can log in to Astromania Casino on your mobile in two ways: via our dedicated mobile app for iOS and Android, or directly through your mobile browser at astromania.com. The mobile site is fully optimised and responsive, so you'll get the same full experience whether you're on an iPhone, Android, or tablet. The app also supports Face ID and Touch ID for even faster, more secure login.

If your email and password aren't being accepted, work through these steps one by one. First, double-check your email address and password are entered correctly - the password is case-sensitive, so make sure your Caps Lock key is off. If you recently changed your password, clear your browser's cache and cookies, or try a completely different browser. You can also try a different device (phone instead of desktop, or vice versa). If none of that works, contact our Customer Support team via Live Chat and include a screenshot of any error message you're seeing - that helps the team diagnose the issue much faster.

If you can't remember the email address you used to register your Astromania account, contact our Customer Support team via Live Chat or email us at [email protected]. A support agent will help locate your account and send you a reminder. For security reasons, we'll need to verify your identity before disclosing account details. Do not create a new account if you've lost access to your existing one - duplicate accounts are prohibited and will be closed.

To close or deactivate your account, contact Customer Support via Live Chat or email at [email protected] and request account closure. Important: you can only close an account with no remaining balance and no pending withdrawal requests. If your account has a positive balance or pending withdrawals at the time of closure, those funds will be voided. If you want to stop gambling for a period of time, you can also request a self-exclusion - check the Responsible Gaming section in your profile for self-exclusion options, or see our Responsible Gaming page.

To make a formal complaint, send an email to [email protected] with a clear description of the issue. Your complaint will be escalated to the responsible department for review. Full details of Astromania's Complaints Resolution Procedure are set out in Section 13 of the Terms and Conditions. If your complaint is not resolved to your satisfaction internally, the Tobique Gaming Commission (Astromania's licensing authority) also has a dispute resolution process available to players.