Five VIP levels that reward your loyalty with progressively more valuable benefits. Start at Level 1 with access to all on-site promotions and 24/7 Live Chat. Progress to unlock higher daily and monthly withdrawal limits, personalised bonus offers, cashback on casino losses and your own dedicated Personal VIP Manager at Level 4 and 5.
Each level unlocks additional benefits on top of everything the previous level includes.
A full side-by-side breakdown of what each VIP level includes.
| Benefit | VIP 1 | VIP 2 | VIP 3 | VIP 4 | VIP 5 |
|---|---|---|---|---|---|
| 24/7 Live Chat Access | ✓ | ✓ | ✓ | ✓ | ✓ |
| On-Site Promotions | ✓ | ✓ | ✓ | ✓ | ✓ |
| Live Casino Cashback (25%/week) | ✓ | ✓ | ✓ | ✓ | ✓ |
| Daily Casino Cashback | - | 3% / $150 | 5% / $300 | 10% / $450 | 15% / $600 |
| Personalised Offers | - | - | ✓ | ✓ | ✓ |
| Higher Withdrawal Limits | - | - | ✓ | ✓ | ✓ |
| Personal VIP Manager | - | - | - | ✓ | ✓ |
Astromania offers two separate cashback programmes that are directly tied to your VIP level. The Live Casino Cashback is available to all VIP levels at a flat 25% on weekly Live Casino losses up to $300. The Daily Casino Cashback starts at VIP 2 and scales up to 15% at VIP 5.
Both cashback bonuses require opting in and have x1 wagering before withdrawal. Cashback from casino losses is calculated on real money bets only - bonus-funded bets are excluded. See the full conditions on the Cashback page.
All Cashback Details →Weekly cashback on Live Casino losses. Available to all VIP 1-5 players. Up to $300 AUD per week. Credited every Monday. Wagering: x1.
Daily cashback on casino losses. VIP 2+ only. Credited daily at 04:00 UTC. Min. cashback $1.50 AUD. Wagering: x1.
Higher VIP levels come with significantly increased daily and monthly withdrawal caps. All limits apply across all supported payment methods.
| Period | VIP 1 | VIP 2 | VIP 3 | VIP 4 | VIP 5 |
|---|---|---|---|---|---|
| Daily limit (AUD) | $800 | $800 | $1,200 | $1,600 | $2,500 |
| Monthly limit (AUD) | $10,500 | $16,000 | $20,000 | $24,000 | $35,000 |
| Daily limit (EUR) | €500 | €500 | €800 | €1,000 | €1,500 |
| Monthly limit (EUR) | €7,000 | €10,000 | €12,000 | €15,000 | €20,000 |
| Max pending withdrawals | 3 | 3 | 3 | 3 | 3 |
Limits apply across all payment methods. Individual transactions may be subject to lower limits set by specific payment providers. AUD limits listed for guidance - exact conversion based on current exchange rates at time of withdrawal.
Your VIP level at Astromania is not based on a points system or a fixed number of deposits. It is determined by your overall account activity over a rolling 90-day window, specifically the ratio of your deposits, withdrawals and bonuses received during that period.
This means your VIP level is reviewed in the context of each withdrawal request. Players who deposit and play regularly while keeping a healthy deposit-to-withdrawal ratio will naturally progress to and maintain higher VIP levels.
If you stop placing bets for a month, your VIP status is automatically reduced to the lowest level. This ensures the programme rewards consistently active players. There is no published threshold for each level - contact your VIP Manager (Level 4-5) or Live Chat support for guidance on your current status.
VIP level is assessed based on your activity during the 90 calendar days prior to each withdrawal request, not on a monthly or yearly reset cycle.
Your level is calculated on the ratio of deposits and withdrawals made, and bonuses received during the 90-day period. Consistent depositing and playing supports higher VIP levels.
If you haven't placed any bets for one month, your VIP status is automatically reduced to Level 1. Resuming regular play will allow you to rebuild your level.
VIP levels may be adjusted individually by Astromania based on overall account history, playing patterns and other relevant factors at the company's discretion.
Common questions about the Astromania VIP Programme.
VIP level progression at Astromania is based on your account activity over a 90-day rolling window - specifically the ratio of your deposits, withdrawals and bonuses received during that period. There are no published deposit thresholds for each level. Players who deposit regularly, bet actively and maintain a consistent playing pattern over time naturally progress through the levels. If you want specific guidance on how to reach a higher VIP level, contact support via Live Chat.
Your current VIP level is visible in your account profile. Log in to Astromania, navigate to your profile or account settings, and your VIP level should be displayed alongside your account details. If you can't locate it, contact the 24/7 Live Chat support team - available to all VIP levels - and they can confirm your current status and advise on your progression.
A Personal VIP Manager is a dedicated Astromania account manager assigned exclusively to VIP Level 4 and 5 players. Your VIP Manager is a direct point of contact for anything from personalised bonus offers and faster withdrawal processing to account queries and exclusive promotions not listed publicly. Rather than going through general Live Chat support, VIP 4-5 players can communicate directly with their dedicated manager via their preferred channel. Contact details for your VIP Manager are provided when you reach Level 4.
Yes - VIP levels can decrease. Your level is reassessed based on a rolling 90-day activity window each time you submit a withdrawal request. If your activity during the preceding 90 days doesn't support your current level, it can be adjusted downward. Additionally, if you haven't placed any bets for one consecutive month, your VIP status is automatically reduced to Level 1. Consistent regular play is the best way to maintain and grow your VIP level.
The cashback programmes at Astromania are available to all registered players who opt in - they are not exclusively for higher VIP levels. However, VIP level determines your Daily Casino Cashback rate: VIP 2 gets 3% per day, VIP 3 gets 5%, VIP 4 gets 10% and VIP 5 gets 15%. The Live Casino Cashback (25% up to $300/week) has the same rate for all VIP levels from 1 to 5. See the full Cashback page for complete terms of both programmes.
