Please read these General Terms and Conditions carefully before using Astromania. By accessing or using any part of the website, you agree to be legally bound by all of the following terms. If you do not agree, you must not open an account or use the services.
1.1 Please read these General Terms and Conditions before using Astromania.com (the "Website"). By using or accessing any section of the Website you agree to be legally bound by:
1.2 In case of discrepancy, terms of advertising campaigns, bonuses and special promotions shall take precedence over the other Terms.
1.3 If you do not agree to these Terms, you must not open an account or use any services. Further use of the Website indicates acceptance of the Terms.
1.4 References to "we", "us", "our" and "Company" refer to the company operating the Website. References to "customer", "you", "your" refer to the person using our Website and accepting the Terms.
1.5 The binding version of the Terms is the English version. All translations are for convenience only. In the event of discrepancy, the English version prevails.
1.6 The Company offers access to games only through a protected network using technology for encrypting sensitive data.
2.1 You may only use the Website's services if you have reached the legal age under the law applicable to you and are at least 18 years of age. By accepting the Terms, you warrant compliance with age restrictions. You must immediately leave the Website if you have not yet reached 18.
2.2 The Company does not provide assurances regarding the legality of your use of the Website, particularly where gambling is prohibited in your jurisdiction. It is solely your responsibility to know the laws of your country. You warrant that you are legally allowed to gamble online. If online gambling becomes illegal in your jurisdiction, you must immediately close your account.
2.3 Residents of the following Excluded Jurisdictions may not open accounts or add funds:
Afghanistan, Canadian Province of New Brunswick, China, Cuba, Central African Republic, Democratic Republic of the Congo, Haiti, Iran, Iraq, Israel, Libya, Myanmar, North Korea, Somalia, South Sudan, Syria, United Kingdom, United States of America, Yemen, Venezuela, Netherlands, Armenia, Belarus, Bulgaria, Curaçao, Cyprus, Denmark, Estonia, Greece, Georgia, Lithuania, Malta, Moldova, Poland, Romania, Russian Federation, Netherlands Antilles, Sweden, Ukraine (including Crimea), Cote d'Ivoire (Ivory Coast), Djibouti, Ecuador.
2.4 The Company reserves the right to change the list of Excluded Jurisdictions at its sole discretion without forewarning. Check the Terms frequently. Some software providers also prohibit players from certain jurisdictions - see Section 15 (Additional Territorial Restrictions).
3.1 To use the full functionality of the Website you must open a personal account.
3.2 Your account must be registered in your own correct name. Only one account per person, per household/address, per phone number/email, and per IP address is allowed. Any other accounts will be considered "Duplicate Accounts". Duplicate accounts and their activity will be voided, any promotions cancelled, winnings voided and processed withdrawals reversed. Duplicate accounts cannot be reopened.
3.3 You must keep your login credentials confidential and not disclose them to third parties. Any party entering your account with the correct login details will be considered as you. All resulting transactions are valid and made by you. You are solely responsible for any actions made using your account.
3.4 You must not sell, transfer or acquire accounts of other persons. Such attempts are null and void and constitute a breach of these Terms. The prohibition includes encumbrance, pledging, assigning, usufruct, trading, brokering and gifting of any account assets.
3.5 It is forbidden to use the login and password of any other person to access the Website.
3.6 You must maintain your account details up to date and immediately notify us of any changes to your registration data.
3.7 Account Closure: You may request closure at any time by emailing [email protected]. Your account can only be closed if it has no remaining balance and no pending withdrawal requests. If you close with a positive balance or pending withdrawals, all funds will be voided.
3.8 Self-Exclusion: Contact [email protected] to request self-exclusion and we will assist in closing your account. You must notify the Company of any other accounts you may have with us and refrain from opening new accounts after self-exclusion. The Company is not liable for potential losses on undisclosed accounts.
3.9 We reserve the right to deny opening of an account or close an existing account without prior notice or justification.
4.1 By opening an account and using our Website you warrant that:
4.2 By opening an account, you warrant that you have never previously registered another account or received money through an account belonging to another person.
4.3 By opening an account, you warrant that you have provided true and complete information as requested in the registration form.
5.1 You must provide all information we request to manage your account, verify your identity or source of funds. This includes properly certified ID, proof of residence, proof of ownership and transaction histories of payment methods used.
5.2 We may, at our sole discretion, use additional procedures and means to verify your identity, age, residence and other circumstances (KYC) - both before and after deposits and withdrawals.
5.3 You must provide requested documents and information within 30 days of the request. We reserve the right to withhold payment and/or suspend your account until documents are provided, and to permanently close your account if you fail to do so in time. We will usually verify documents within 10 days of full receipt, though complex cases may require more time.
5.4 We may use recognised third-party providers including credit reference agencies, identity verification services and fraud prevention software. Personal details may be provided to such third parties in accordance with our Privacy Policy.
5.5 By accepting these Terms, you agree that we are entitled to carry out additional security checks including verification via calls, phone, face verification or other means to ensure you are who you say you are.
6.1 You can only deposit and withdraw funds using payment methods registered in your own name. Your account balance does not earn interest.
6.2 All deposits are credited to your account almost instantly in most cases. In some cases deposits may take up to 2 hours to appear.
6.3 Withdrawals are processed by our financial department within 3 business days (Mon-Fri, 6:00 AM - 5:00 PM GMT) of receipt. Withdrawal requests submitted outside business hours are queued for the next business day. Maximum 3 pending withdrawal requests at any time.
6.4 Minimum rollover before withdrawal: your total real money bets must be at least equal to the total deposits made to the account (x1 rollover). Minimum monthly wagering: $30 AUD within the calendar month. If your total bets are below your deposit amount, the Company may cancel winnings and retain a 10% commission fee (15% for bank card or bank transfer deposits).
6.5 VIP level determines your daily and monthly withdrawal limits. VIP level is assessed based on a 90-day rolling period prior to the withdrawal request, based on the ratio of deposits, withdrawals and bonuses received. Inactivity of one month results in automatic reduction to the lowest VIP level.
| Limit | VIP 1 | VIP 2 | VIP 3 | VIP 4 | VIP 5 |
|---|---|---|---|---|---|
| Daily (AUD) | $800 | $800 | $1,200 | $1,600 | $2,500 |
| Monthly (AUD) | $10,500 | $16,000 | $20,000 | $24,000 | $35,000 |
| Daily (EUR) | €500 | €500 | €800 | €1,000 | €1,500 |
| Monthly (EUR) | €7,000 | €10,000 | €12,000 | €15,000 | €20,000 |
6.6 Inactive account fee: If no bets are placed for 180 consecutive days and the account has a positive balance, the Company may deduct an administrative fee of $10 AUD (or equivalent) per month.
7.1 From time to time we may offer promotional incentives including bonus funds, free spins, loyalty points and other special offers. Some promotions require a deposit (the "associated deposit") of a defined minimum amount. Promotions have their own terms and conditions in addition to these General Terms and Conditions. In case of issues, the relevant promotion's terms will prevail.
7.2 Any bonus offer is limited to one per person, family, household address, telephone number, personal or shared computer and personal or shared IP address.
7.3 The Company reserves the right to modify, suspend or cancel any promotion at any time. If you have already claimed a bonus, it will be honoured under the terms in place at the time of the claim.
7.4 Bonuses may have wagering requirements, time limits, game restrictions, minimum bet limits and maximum win caps as specified in the individual promotion's terms. Failure to meet wagering requirements within the stated time period will result in the bonus being removed.
7.5 Deposits made via Skrill or Neteller are excluded from welcome bonus promotions.
7.6 Astromania reserves the right to withhold or cancel bonus amounts and related winnings in the event of suspected abuse, collusion, or violation of these Terms.
7.7 For full terms of each promotion, see the relevant Promotions pages.
8.1 When placing a bet, it is your responsibility to check that all details of the bet are correct.
8.2 Once you have placed a bet, you cannot cancel it. We reserve the right to deny any bet or cancel any bet already placed, at our sole and absolute discretion.
8.3 You accept and agree that the result of games on the Website is defined by a Random Number Generator and you accept the results of all such games. In the event of a discrepancy between the result shown on your screen and the game server, the result on the game server shall prevail. Our records are the sole and sufficient evidence in determining the terms and circumstances of your participation.
8.4 We are not liable for any losses or damages which could be caused by gambling.
8.5 In case of disagreement regarding a bet or winnings, the decision of the Company is final and not negotiable.
9.1 The Website may only be used for personal entertainment purposes. The following are strictly prohibited and constitute a material breach of these Terms:
9.2 You agree not to bring harm to the Website or its reputation.
9.3 We reserve the right to conduct gameplay reviews to verify compliance with the Terms. If abuse, exploitation of bugs, or improper activity is identified, we may revoke entitlement to promotions, void winnings, and close the account.
9.4 If we have reasonable suspicion of fraud, illegal or improper activity, or breach of the Terms, we may immediately block your account, void winnings, cancel pending withdrawals, confiscate the account balance, and contact relevant authorities.
9.5 The Company retains the right to notify government bodies, other online casino operators, banks and payment processors of suspected fraudulent or illegal activity.
10.1 You accept and agree that the Company does not hold any responsibility or control over how you use the software. You agree that using our services is exclusively your decision and you accept all possible risks.
10.2 The Company does not accept liability for any agreements, illegal actions, negligence, harm or loss of any size, including loss of data, income or reputation, or any losses not foreseen by the Company.
10.3 Neither the Company, software providers, affiliates nor connected parties will accept liability for losses or harm arising from:
The Company reserves the right to make changes to the Website, services, games, Terms and Conditions, and any other aspect of the platform at any time and without prior notice. Changes to the Terms become effective immediately upon publication on the Website. Your continued use of the Website after changes are published constitutes acceptance of the updated Terms. It is your responsibility to check these Terms periodically for changes.
All notices, requests and other communications between you and the Company shall be made in writing. The Company will send all notices and communications to the email address registered in your account. You are responsible for ensuring your registered email address is current. Notices from the Company are deemed received when sent to your registered email address. You can contact the Company by email at [email protected].
13.1 You may contact Customer Service by email: [email protected].
13.2 Complaints are handled by Customer Service and may be escalated to other departments where Customer Service cannot resolve them immediately. You will be reasonably informed about the status of your complaint.
13.3 A "dispute" is defined as any complaint that (a) relates to the outcome of a gambling transaction, or (b) is not resolved at the first stage of the complaints procedure.
13.4 If a complaint arises from the initial response, Customer Support will advise you to send a detailed written complaint to: [email protected]
13.5 To sufficiently identify you as the legitimate account holder, please include in your complaint: your account username; full name as registered; email from your registered address; subject line containing "COMPLAINT"; a detailed summary of the complaint; and specific dates and times associated with the issue.
13.6 Upon receipt of all required information, the Complaints Resolution Committee will review your case and provide a response.
13.7 We will inform you of the outcome within 10 days of receiving the complaint. Complex cases may require additional time.
13.8 If you are unsatisfied with the resolution, you may explore external dispute resolution options, including through the Tobique Gaming Commission.
13.9 You acknowledge and agree that you are contracting exclusively with the Company for all services on the Website, and agree not to bring any claim or dispute against third parties involved in the Website's operation.
These Terms and Conditions and any disputes or claims arising from or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of the jurisdiction in which the Company is incorporated and operated. The Company operates under the licence and regulatory framework of the Tobique Gaming Commission (Licence No. 0000071). By accepting these Terms you consent to the exclusive jurisdiction of the applicable courts as determined by the Company's place of incorporation.
In addition to the general Excluded Jurisdictions listed in Section 2.3, some software providers represented on the Website impose their own restrictions on players from certain countries. By accessing such software, you warrant that you are not a resident of the relevant restricted jurisdiction. A full list of additional provider-specific territorial restrictions is available on request from Customer Support at [email protected].
Sports betting at Astromania is governed by a full set of Sports Betting Rules (Section 16) and Betting Rules and Regulations for Specific Sports (Section 17) that apply in addition to these General Terms and Conditions. Key principles include:
For the full Sports Betting Rules and sport-specific regulations, contact Customer Support or visit the sportsbook section of the Website.
The Rewards Shop allows players to exchange accumulated coins for casino bonuses, free spins, sports free bets and Bonus Crab credits. Shop purchases are governed by the standard Terms and Conditions plus the following specific rules:
See the Rewards Shop page for current items and pricing.
The Bonus Crab is an exclusive Astromania feature that awards a random prize on each credit used. Players receive one free Bonus Crab credit on their first qualifying deposit as part of the Welcome Package. Additional credits can be purchased in the Rewards Shop (50 coins per credit).
Astromania's gamification system comprises three interconnected elements: Challenges, the Coin system and the VIP Programme.
Challenges: Weekly Casino Challenges (40 tasks, reset weekly - complete 20 of 40 for 50 bonus coins) and Weekly Sports Challenges (26 tasks, reset weekly - complete 20 of 26 for 50 bonus coins) earn 2-3 coins per completed challenge. One-Time Challenges award 1-50 coins for account milestones.
Coins: Players earn 5% of each deposit as coins and 1% of each bet placed. Coins are cumulative, never expire, and are redeemable in the Rewards Shop. Coins have no cash value and are non-transferable.
VIP Programme: Five VIP levels (1-5) determine withdrawal limits and benefit tiers. VIP level is determined by account activity over the 90 calendar days prior to each withdrawal request, based on the ratio of deposits, withdrawals and bonuses received. Inactivity of one month automatically reduces VIP status to Level 1.
See the Challenges, Shop and VIP Programme pages for full details.
